Appointment, Payment, and Cancellation Policy
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Hours of Operation
Our hours are Monday to Friday, 9 AM to 9 PM, and Saturday to Sunday, 9 AM to 5 PM.
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Booking
To ensure the best experience, please book your appointment online and provide all required details. This helps us gather the necessary information for your appointment. If your booking involves a real estate transaction, such as a refinance, sale, purchase, home equity line of credit, reverse mortgage, or loan modification, please choose Loan Signing so we can assign a loan signing agent to your order.
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Same Day Appointments
For same day mobile appointments, please book at least 2 hours in advance to allow for notary travel time. For remote online appointments, book at least 1 hour in advance. If booked with shorter notice and a conflict arises, a scheduling coordinator will reach out to reschedule.
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Travel Fee
The travel fee is agreed upon and paid upfront when booking. This non-refundable fee applies in the case of cancellations, no-shows, or incomplete signings. If you reschedule your appointment at least 24 hours in advance, the travel fee will be credited toward your new appointment.
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Notarial Fee
You can choose to add the notarial fee during booking if you know how many notarizations are needed. If you're unsure or need additional notarizations, the notary will collect the balance at the time of the appointment. Please note that notarial fees, including those for remote online notarizations, are non-refundable.
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Notarial Certificate Fee
If your documents lack the required State of Illinois notarial certificate language or a notarial certificate, an Illinois-approved certificate will be provided. A $5 fee will be charged for each added certificate.
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Identity Verification
Please bring a valid government issued identification, such as a non expired driver's license, state identification card, or passport, to your appointment with the notary.
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Cancellation Policy
We kindly ask that appointments be canceled or rescheduled at least 24 hours in advance. Travel fees are non-refundable for same-day cancellations, particularly if the notary is already on their way to your location.
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Late Fee
Please let us know if you anticipate any delays. A nine minute grace period is allowed, but any tardiness beyond that may interfere with the notary's schedule and the next appointment. As a result, a late fee will be applied.
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Payments
We accept cash, Zelle, and credit cards as payment methods.